Privacy Policy & Cookies

Privacy Policy & Cookies

The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679, the applicable national and European laws and regulations on personal data protection and  protection of individual interests with regard to privacy in the telecommunications sector (in particular Law 3471/2006) as well as the decisions of the Hellenic Data Protection Authority (HDPA).

Communication with the Infomax website is TLS encrypted (RSA key length: 2048 bits).

This page explains how we collect, use and store your personal information. This includes any personal information given to us about other people who are named on the policy, quote or claim. If you would like a copy, please contact us at

We want you to be confident about how we use your personal information. As a regulated company and information controller we take the responsibilities for the security and management of your personal information seriously. That’s why we invest in our systems and processes to ensure that the way we collect, use, share, and store your information meets both the regulatory and our own high standards.

About Our Organizations & Website

Infomax respects your privacy and our Privacy Policy & Cookies Statement tells you the information we will collect online while you visit our website and what we do with it, as well as the choices you can make about the data collected. We process your information fairly and lawfully, in accordance with the General Data Protection Regulation (GDPR) being enforced on 25th May 2018.

Infomax is an independent insurance broker that provides a range of insurance products including travel insurance products. We are authorised and regulated by the Professional Chamber of Thessaloniki under the Register number: 600029. Business address: Evosmos 56224, Nymfaiou st. 40, Thessaloniki Macedonia - GR.


Cookies are small pieces of information temporarily stored on your computer by the server maintaining and operating the website. They do not compromise your privacy or security as they simply add a randomly generated identifying tag on your computer. The cookies we place on your computer expire at the end of your session on our website. We may save cookies on your computer to personalise your future visits to our website and to improve your browsing experience. This can also speed up the site navigation helping you to find the exact information you are looking for. If you want to stop cookies being placed on your personal computer, please refer to your Internet browser for the specific instructions.

Cookie Name Purpose
Session Cookie PHPSESSID These cookies maintain continuity while your browser moves around the website enabling to keep you logged in or to submit online forms. It is performed by creating a unique identification number for each website visitor and storing variables based on this. This prevents the information from two users getting confused with one another when they visit the same webpage. These cookies are stored in your browser until you end the session and close it.
Travel Insurance Cookies travel, db_action, db_see These cookies store your preferences of your cart, personal information and payment methods in case of a future visit.
Google Analytics _ga
These cookies help us collect information about the way visitors use our website. It is collected in an anonymous form and includes the total number of visitors, their location and the pages they visited. We use this information to improve the website and to compile reports. You can disable this cookie from being active. - Live chat __tawkuuid This website uses, a live chat solution provided by Ltd. uses cookies to help us identify and track visitors. All communication between us and our visitors in this chat is over 128bit Secure Socket Layer, and all data is housed on encrypted servers. The chat log may be saved with your personal profile for the purpose of providing excellent customer service. You can disable this cookie from being active.
Language lang This cookie help us detect and also store your prefered language to be used from our website.
SCW Cookie scwCookieHidden SCW Cookie is a cookie checker and operator that enables you to configure which cookies you want to be currently active for your session. This cookie store your preferences for future visit our website.

How we use your Personal Information

Information We Collect

We only ask for information that we need, and have strict controls to keep it safe. We collect your personal information to provide our products and services (e.g. handling your contact details) to you. Without the information we ask for, we can’t give you a quote or insurance policy and it may affect the outcome of any claims you make. Personal information we collect will be held in digital and / or paper files. We collect personal information such as name, address, date of birth, contact numbers. We’ll also collect information which relates to the things you want to insure (for example your additional electronic items such as laptops). We collect personal information about everybody named on your policy, quote, incident or claim when you:

  • ask for a quote or apply for a policy
  • buy and / or use a product or service
  • ask us a question
  • make a payment
  • update your personal details

We do not retain any information that you enter when obtaining a quotation.

How we use and share your personal information

The personal information we ask for may be used by us and third parties who process information on our behalf. This includes organisations who administer your policy, service your claims and our insurers.

Who might we share your data with

Circumstances where we are operationally or contractually obliged to pass on your information may be where third parties administer part, or all of the service we offer, or products we sell, for example, Claims Handling, Medical Assistance, Medical Screening, or services we require, such as marketing, IT and server maintenance, website development. Your personal data may be shared with the following categories of third parties:

  • Insurers
  • Claims third party administrators and/or loss adjusters (to handle and manage your claim)
  • Emergency Medical Assistance providers (to handle and manage your claim)
  • Medical Screening providers (to assess the insurance risk of medical conditions you have declared to us)
  • Regulatory authorities/fraud prevention agencies/legal or crime prevention agencies
  • Any additional insured parties who may communicate with us on your behalf, provided that they have your permission to do so
  • Service providers and contractors, including communication services, marketing, IT contractors (website software and hardware)

How we protect your data

We take the security of your data very seriously. We take all reasonable measures within our control to maintain a secure environment for your personal information, ensuring that any personal information you provide us is confidential and secure. However, we are unable to guarantee that there will not be circumstances outside of our control where a third party could obtain unauthorised access to your personal information, and we shall not be liable in such instances.

How long we keep your personal information

As a general rule, we will keep your personal data for seven years following the end of your relationship with us as it is likely that we will need the information for regulatory reasons or to defend a claim. There may be exceptions where we may need to keep your personal data for longer.

We will also keep your personal data for over 7 years for statistical and analytical purposes.

Your Personal Information Rights

You have a right in certain circumstances to:

  • access the personal information we hold about you
  • correct personal information
  • have your personal information deleted
  • restrict us processing your personal information in certain ways
  • receive your personal information in a portable format, and
  • object to us processing your personal information

You have the right to request a copy of all the personal information that we hold about you. To do this, simply send an email to: Infomax Data Protection Officer (DPO) at We will contact you and take all reasonable steps to confirm your identity before providing you with any details of personal information we may hold about you.

We’ll only send you marketing information about our products and services if you’ve given us permission. You can withdraw your consent at any time.


We may change this information from time to time. Any changes will be updated on our website and if appropriate notified to you in writing.


Infomax website may provide links to the third-party websites for your information and convenience. Following such links means you will leave Infomax website. Infomax does not control third-party websites and their privacy policies which may be different from ours. Infomax Privacy Statement does not cover any personal information you give to the third-party websites. We recommend you view the privacy policy of every website you choose to provide your personal information to.

Contact Us

If there are any questions regarding this privacy policy, you may contact us.

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