Terms of Use

Terms of Use

Company Number: 043479806000
VAT: EL998388649
Company Type: General Partnership Company
Jurisdiction: Greece
Registered Address: 57 VENIZELOU, NEAPOLI, THESSALONIKI, 56728, Greece
Alternative Names: INFOMAX - SYMVOULOI

The website of Infomax Insurance Services, infomax.gr/travel-insurance, provides the Internet visitor/user with the possibility to be informed about the offered services and benefits of the insurance plans and also to be able to purchase his/her travel insurance policy online by using its online shopping cart, checkout and payment methods. Please read the following Terms and Conditions carefully.

By proceeding with access to the website you are deemed to have unreservedly and fully accepted the Terms and Conditions, which are valid for the whole of its content. If you do not agree with the Terms and Conditions, you should refrain from accessing or further using the website. The visitor/user of the online website infomax.gr/travel-insurance has studied, understood and fully accepted the following terms and acknowledges that they are binding for each visit. Infomax has the right to modify these Terms and Conditions at any time and announce the modifications via its website. After the announcement of each modification, the use of the website is taken as acceptance of said modification.

Our Service and Your Demands & Needs

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. We aim to treat our customers fairly at all times. If you are unsure about any aspect of our Terms of Business or have any questions regarding our relationship with you, please contact us.

Our travel insurance products are intended to meet the demands and needs of individuals who have no excluded pre-existing medical conditions who require insurance protection for unforeseen risks relating to travel and are travelling to countries included within the policy terms. We have a range of travel insurance policies with variable sections of cover, excesses and sums insured. These include single trip and annual multi trip insurances.

IMPORTANT - This policy will have been sold to you on a non-advised basis and it is therefore for you to read this information (paying particular attention to the terms and conditions and exclusions detailed in the policy wording issued to you) and ensure that it meets all of your requirements. You may already possess alternative insurance(s) for some or all of the features and benefits provided by our products; it is your responsibility to investigate this and to ensure the levels of benefits available are suitable for your needs.


We work with insurers who are best suited to our requirements and we will not search the market for alternative suppliers on your behalf. No insurer owns any of our share capital. Please refer to your Policy Wording for details of your Insurer.


Your policy documents will usually be delivered to you by email and these should be printed out and carried with you whilst you are travelling. You may also request that these be sent to you by post. Our aim is to provide all correspondence in a simple and understandable format. It is important that you read all insurance documents issued to you and ensure that you are aware of the cover, limits, claim procedure and other terms that apply. Particular attention must be paid to any special conditions as failure to comply with them could invalidate your policy. In the event of any remaining areas of uncertainty, please contact us. Our staff are always happy to clarify the cover provided as we want to make it easy for you to do business with us.

Infomax recommend that clients retain all relevant paperwork to their insurance, as this may be useful for future reference.


We provide our clients with a quotation before insurance arrangements are concluded. This will tell you the total price inclusive of any fees, taxes or charges. An administrative charge may be applied to adjustments made after commencement of cover.

Cancellation of Insurance & Refunds

If the insurance does not meet with your requirements, you may return the documents to us within 14 days of purchase, or prior to travel if this is sooner, and provided no claims have been made a refund will be given after deduction of appropriate administrative charges. No refund is given for cancellation after this period, nor is any refund given for early return.


In the event that our service does not meet your expectations, we ask you to contact us by contacting our Compliance Officer, either by phone or in writing. Please visit our contact page to send us a message or call us. We will handle your complaint fairly and as part of our Quality Procedures, we will use it to maintain and improve our service. We will acknowledge your correspondence promptly, explain how we will handle it and tell you what the next steps will be. We will keep you informed of the progress of your complaint.

Intellectual and industrial property rights

The content of the website, indicatively and not restrictively including trademarks, logos, texts, news, photographs, pictures, provided services, belongs to Infomax and is governed by the relevant national and international provisions, mainly on Intellectual and Industrial property rights, with the exception of protected rights of third parties.

It is prohibited, therefore, to proceed, without the prior written permission of Infomax, to partially or wholly modify, publish, transmit, transfer, reproduce, distribute, present or in any other way use the content of the website in any way or means for commercial or other purposes. Isolated copying, printing or storing of the above information is exceptionally allowed for personal use provided that there will be clear and distinct reference to their source and that the information will not be used for commercial or other purpose.

Users’ behaviour

The website infomax.gr/travel-insurance must be exclusively used for legal purposes and in a way that does not restrict or prevents its use by third parties. The website visitors/ users should comply with the rules and provisions of the Greek, European and International Law and the relevant legislation governing telecommunications and refrain from any illegal and abusive behaviour that can affect other visitors/users and cause damage or malfunction to the website, and, subsequently to Infomax.

If Infomax is involved in any dispute or is invited to pay compensation of any kind to third parties for reasons arising from the violation of the visitor’s/user’s obligations, the visitor/user should compensate Infomax.

Links to websites of third parties

Visitors/users can be routed via infomax.gr/travel-insurance and the special links, hyperlinks, banners to websites of third parties. The content of said websites is formulated at the exclusive responsibility of their owners. Infomax does not guarantee their availability and does not bear the responsibility for the content, accuracy, legality and completeness of the information provided as well as for the quality and the properties of the products or services, which become available through the above websites. Linking to other websites is only for facilitation reasons of the visitors/users and in no case does it generate any kind of commitment or guarantee or encouragement or acceptance of Infomax either for the content or quality of the provided services.


Infomax, without guaranteeing and, therefore, without bearing any responsibility, takes every effort to ensure that the information on the website infomax.gr/travel-insurance is complete, accurate, up-to-date and clear. However, in no case, including the case of negligence, is Infomax responsible for mistakes or omissions related to the information, delays or interruptions or inability to transmit information or any loss caused to the visitor/user as a result of using this information.

The content of the website does not constitute financial, legal or other advice, encouragement or promotion for any investment or other action and Infomax does not bear any responsibility for the use of the website by the visitors/users that act based on their personal will.

Security of the website

Access to the website is provided only at the initiative of the visitor/user and not Infomax.

The website visitor/user bears the exclusive responsibility of having the necessary equipment (i.e. computer), software, telecommunication equipment and any service which is necessary to acquire access. The user is also responsible for the protection of the system against viruses and other malevolent software.

Infomax has taken, to the extent it is possible, all necessary security measures for the protection of the website from viruses and other malevolent software and controls access to the websites with security systems to prevent attacks and other not permitted actions, but it does not guarantee that the website content is free of viruses, mistakes and other harmful data and is not responsible for any damage that it may be caused to the user’s equipment, the software or files and any loss the user may suffer from the above causes.

Personal Data

The management and protection of personal data of the visitor/user of our website is governed by the Privacy Policy, the EU General Data Protection Regulation (GDPR as in force and the regulatory provisions) and the Decisions, Guidelines and Regulations of the Data Protection Authority (www.dpa.gr).

Cookie Policy

Cookies are small files that are sent and stored at your computer or any other device you use to have access to the Internet every time you browse a site without having access to any document or file on your device.

On our website infomax.gr/travel-insurance we use cookies for various reasons, always aiming at creating a safer and more user-friendly environment for our visitors as well as providing promotion content tailored to their interests and needs. Below are the categories of cookies used by infomax.gr/travel-insurance.

Cookie acceptance (User consent): This cookie generates the information that the user has accepted the use of cookies so that the warning message does not appear a second time. It only stores the indication whether or not the warning message and any other information have been read. First visit cookie at axa.gr: This cookie is automatically generated by the app on the first visit to the page. It is not used for any other purpose. Cookie for Cross-Site Request Forgery: It concerns the submission forms. It is a unique number for avoiding malicious use of forms and does not store any information about completing fields of the form. Cookies for users' browsing analysis (Google Analytics cookie): In order to continually improve the services offered by axa.gr and the experience of its visitors, we use these cookies. These cookies collect information about how our visitors use the axa.gr website such as the time and date of visit, the number of visits, the pages of the visit, the start and end of the visit, the device category user (mobile, tablet, computer), the site from which the visit to axa.gr came from, and other information. This information is analyzed aggregated only, and is not associated with personal data of the visitors of axa.gr. Axa.gr uses the Google Analytics service to collect and display the information gathered with this category's cookies. Cookies to store user preferences: This information is stored by browsing specific pages (ad campaign landing pages) and are used to maintain users' preferences. Advertising and targeting cookies: These are cookies that are stored in order to provide promotional content to the site visitor related to their interests. They are usually placed on specific pages of axa.gr to record the visit to them (eg premium computers). These cookies are determined by the ad platforms that place our ads on different sites and social networks: DoubleClick Cookie: Applies to the Google DoubleClick ad network: More information can be found here. Facebook Cookie: It concerns the registration of Facebook's advertising network. More information can be found here. Internet browsers are usually set by default to accept cookies. Therefore, if you want to modify the functionality of your browser to either warn you about the use of cookies or not allow the use of cookies in any way, you should refer to your browser settings. Please note that non-acceptance of cookies may have an impact on AXA's ability to provide certain services and information.

Applicable Law - Other Terms

This contract of use is governed by the Greek law and the Courts of Thessaloniki will have exclusive jurisdiction to interpret these terms and conditions and to solve any dispute that it might arise from this contract of use. If any of the terms is deemed contrary to the law and, therefore, null and void or voidable, it ceases to be in force without affecting the validity of the other terms.

My Profile Service

How to use My Profile access account

By registering for access to infomax.gr/travel-insurance website you can:

  • View and edit your personal information
  • View the travel insurance policies you hold and also ask from us to resend you your policy

By using the same e-mail address you have already registered to, when you buy insurance AXA policies, your documents will be saved in your existing access account maintained by Infomax.

If you want to save a new insurance policy in another access account, you will need to use a different e-mail address.

You must inform Infomax about any changes in your contact information, especially your e-mail address and mobile phone number. Infomax has the right to refuse or withdraw access to your account whenever a user violates the Terms and Conditions of the Service, as well as when a user misuses the service.

Practical Tips on Security

You are advised not to reveal your access passwords to anyone (e.g. by phone, via e-mail). If you reveal your e-mail address and your password to a third party, then they will gain access to your personal information regarding your insurance policies, and will be able to change your contact details. Infomax will never request you to reveal your access passwords in any way (e.g. by phone, via e-mail).

Please, choose complex passwords but not those you use to access other systems and services.

Keep your passwords in such a way so that they cannot be intercepted.

Use your account only through the official Infomax website (infomax.gr/travel-insurance) and not via links on other websites, search engines or e-mails. Update your computer with the latest updates and operating system security updates (e.g., Windows) as well as browser updates (e.g. Internet Explorer, Firefox). Regularly check your computer for viruses and other malicious software by using the latest versions/updates of antivirus and antimalware programs. Please, ignore and delete immediately any "suspicious" e-mails prompting you to give your personal details as they contain links or attachments.

Ending your relationship with us

Subject to your immediate settlement of any outstanding premiums and fees, you may instruct us to stop acting for you and we will not impose any penalty. Your instructions must be given in writing and will take effect on the date of receipt.

In circumstances where we feel we cannot continue providing services to you, we will give you a minimum of 7 days’ notice.

Unless otherwise agreed in writing, if our relationship ends, any transactions previously initiated will be completed according to these Terms of Business. You will be liable to pay for any transactions concluded prior to the end of our relationship and we will be entitled to retain commission received for conducting these transactions, together with all fees charged by us for our services.

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